Introduction

Welcome to Soul Trek ("we," "our," or "us"). Your trust is important to us. We are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a consultation, purchase products or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide to us:

• Name and surname

• Email address

• Phone number

• Date of birth (when voluntarily provided or relevant to services requested)

• Information you voluntarily choose to share about your health goals, wellness journey, interests, lifestyle, well-being, or life circumstances that help us prepare for your experience.

• Mailing Address (when needed for product orders, shipping or in-person appointments).

• Any additional information you choose to share through our contact or consultation forms

Information collected automatically:

• IP address and browser type

• Device information and operating system

• Pages visited and time spent on our website

• Referring website addresses

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and provide consultations, wellness experiences, coaching sessions, and other services

• To personalize recommendations and resources based on your interests, goals, and preferences

• To communicate with you about appointments, purchases, services, and important updates

• To send newsletters, seasonal Journey Guides, educational content and occasional promotional content (only if you've opted in)

• To improve our website, products, services, and overall user experience

• To respond to inquiries and provide guest support

• To comply with legal obligations

• To analyze usage patterns and improve our offerings

3. Sharing Your Information

Your privacy is important to us. Soul Trek does not sell, rent, or trade your personal information.

We may share your information only when necessary to provide our services or comply with legal obligations.

Service Providers

We work with carefully selected third-party providers that help us operate our business and deliver our services. These may include:

Secure payment processors

Appointment scheduling platforms

Email and communication services

Website hosting providers

Analytics and website performance tools

Online store and order fulfillment services

These providers receive only the information necessary to perform their services and are required to protect your information.

Legal Requirements

We may disclose personal information if required to do so by law, court order, or other legal process, or when we believe disclosure is necessary to protect the rights, safety, or property of Soul Trek, our clients, or others.

4. Cookies & Your Website Experience

Cookies are small files stored on your device that help remember your preferences, improve website performance, and create a smoother browsing experience. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the website.

Soul Trek uses trusted website platforms that may use cookies and similar technologies to help our website function properly, remember your preferences, improve your browsing experience, and better understand how visitors use our website. Some cookies may also be used by trusted third-party services-such as our online booking system or online store-to provide secure scheduling, checkout, and payment processing.

5. Data Security

We care deeply about protecting the information you share with us.

Soul Trek uses reasonable administrative, technical, and organizational safeguards to help protect your personal information from unauthorized access, loss, misuse, or disclosure. While we take security seriously and work with trusted service providers, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we ever become aware of a significant security issue affecting your personal information, we will respond appropriately and notify you when required by law.

6. Your Privacy Rights

You remain in control of your personal information.

Depending on where you live and applicable privacy laws, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal or professional record-keeping requirements.

• Withdraw consent for marketing communications at any time.

• Request a copy of your information in a portable format where applicable.

To exercise any of these rights, simply contact us and we will be happy to help.

Email: hello@soultreks.net

7. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain accurate business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Health consultation records, appointment information, and related communications may be retained for the period required by applicable laws and professional record-keeping standards. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at hello@soultreks.net, and we will promptly investigate and remove the information where appropriate.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

Soul Trek

hello@soultreks.net

www.soultreks.net

Sandpoint, Idaho USA

Your trust is the foundation of our relationship. We believe privacy is an extension of trust. Thank you for allowing Soul Trek to be part of your journey. We are committed to treating your personal information with the same care, respect and integrity, and compassion that we bring to every client relationship.